ISYS 201

IT Support (ISYS 201)

The information shown below is a guide to provide a general idea of course availability and is not meant to be used to plan your full schedule. Information may vary slightly from what is listed. For full course details please use the more robust course search in SMC Wired or consult an academic advisor.

The information shown below is a guide to provide a general idea of course availability and is not meant to be used to plan your full schedule. Information may vary slightly from what is listed. For full course details please use the more robust course search in SMC Wired or consult an academic advisor.

IT Support

Credits Contact Hours
3.0 3.0

Course Description

Prerequisite: None. This course covers concepts of support of internal users and external customers. Students will learn self-management skills, communication skills, trouble shooting and problem solving techniques and demonstrate an understanding of the roles and responsibilities of the support specialist. This course will introduce tools and techniques for incident tracking, asset management and change management. [Semesters Offered: Spring]

The information shown below is a guide to provide a general idea of course availability and is not meant to be used to plan your full schedule. Information may vary slightly from what is listed. For full course details please use the more robust course search in SMC Wired or consult an academic advisor.

Day Time Campus Method Building
09/08/2020 - 12/18/2020 06:00 PM - 09:00 PM Dowagiac Regular Barbara Wood Building-461